Choose Your Membership
Annual Drainage Inspection & Cleaning
880$ÂTwo-Year Inspection & Cleaning Plan (20% Discount)Valid for 2 years- One cleaning & camera inspection per year
- Initial Cleaning Required for Pre-Existing Systems
- ($550 for first 2 hours, $150/hr after)
- Only newly installed drainage systems qualify
VIP Membership Pricing (Yearly Payment)
999$ÂSave 10% when paid in full upfrontValid for 12 months- Free Yearly Consultation
- Annual Maintenance Service
- All payments required upfront to secure VIP membership
VIP Membership Pricing (Monthly Payment)
60$Every monthNo discount. The total cost for the year is $1,110.Valid for 12 months- All payments required upfront to secure VIP membership
Services Included
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Priority Client Status: VIP clients receive guaranteed response within 48 business hours (we do not work weekends unless on an as-needed basis) for all service requests and top-priority scheduling.
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One Free Consultation Per Year (Valued at $150). Additional consultations are offered at a 25% discount.
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One Free Annual Maintenance Service (Valued up to $455, including labor) chosen from the following options:
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Hardscape soft wash only (Does not include sealing or polymeric sand application, which are available for an additional cost).
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Drainage system inspection and minor adjustments (Jetting services available at an additional cost, billed at the standard hourly rate).
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Gutter cleaning.
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General yard maintenance (bush trimming, light debris removal, minor plant care, mulching touch-ups, etc.).
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Landscape bed maintenance (Weed removal, edging, raking, and tidying up existing mulch or rock beds).
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Basic soil conditioning (Aeration using hand tools, light topdressing with soil amendments).
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Manual debris removal (Clearing leaves, small branches, and other yard waste by hand—excludes large-scale removal requiring specialized equipment).
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Minor grading touch-ups (Using hand tools only, no heavy machinery).
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This maintenance service includes up to 3 hours of labor, including travel and can include any combination of the above tasks. Any additional labor or tasks beyond this limit will be billed at the standard hourly rate ($151.80 per hour), subject to prior client approval.
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Materials, specialty tools, and equipment are not included and will be billed separately at standard rates with the following VIP discounts applied:
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Drainage and grading materials (pipe, fittings, gravel, fabric, etc.): 10% discount.
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Hardscape materials (pavers, polymeric sand, sealers, edging restraints, etc.): 10% discount.
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Mulch, soil, plants, and landscape materials: 15% discount.
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Pressure washing, chemical applications, and seasonal services (such as gutter cleaning or yard cleanup): 15% discount.
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Any specialty equipment rental required will be billed at cost with no discount.
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Rollover option: If the client does not use their free maintenance service, they will receive 50 bonus points toward future service discounts.
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10% Discount on All Additional Services booked throughout the year.
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Loyalty Rewards Program:
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Earn 1 point per $5 spent.
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Accumulate 250 points for $50 off or 500 points for $100 off.
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Bonus points for referrals, reviews, and social media engagement.
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Service Schedule
The annual maintenance service will be scheduled at a mutually agreed-upon time. VIP clients receive priority scheduling, with the exact date confirmed at least 30 days in advance. If a service date needs to be rescheduled due to weather or other unforeseen circumstances, Carolina Terrain will promptly notify the client.
Renewal and Cancellation
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Automatic Renewal: This contract will automatically renew for successive one-year terms unless the client provides written notice of cancellation at least 30 days before the end of the current term. Carolina Terrain will notify the client of any price adjustments at least 30 days before renewal.
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Early Cancellation:
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Clients who cancel before the one-year term will be charged a 50% early termination fee based on the remaining contract balance.
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If the free maintenance service has already been used, an additional $250 charge will apply to cover the labor cost.
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All cancellation requests must be submitted in writing or by email.
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Performance Guarantee
Carolina Terrain guarantees all services will be performed to a high standard. If the client is dissatisfied with any service, we will re-perform the service at no additional charge, provided a written complaint is submitted within 7 days of service completion.
Complaints should be submitted in writing via email or letter. Carolina Terrain will acknowledge receipt and resolve the issue in a timely manner.
Service Limitations
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The free maintenance service is limited to tasks that can be completed within 3 hours (including travel) and do not require specialized machinery or tools.
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Any labor exceeding this limit or requiring additional materials will be billed at $151.80 per hour, subject to prior client approval.
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Any additional materials, specialty tools, or equipment required for a job will be charged separately, with the VIP discount structure outlined above applied.
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Jetting services are not included in the drainage inspection but can be performed for an additional cost at the standard hourly rate.